Support

We put our customers first. We believe that service is the most important thing we provide and we always try to fulfill our customers’ expectations.

We know that what we do matters to our customers and the success of both of our organizations and we pride ourselves on being a company that our clients can trust. Our service is the heart of each relationship that we build with our customers. From the call center support engineers to our account managers, we support our customers with the right people, the right skills and the right industry knowledge. We are always focused on making sure we deliver when we say we will, but we are also always looking to do much more than that. Our service options are continually evolving to ensure we provide our customers with the best possible service options and experience.

  • Committed Help desk, Support & Customer Relation Team
  • 24/7 technical support
  • Committed rate of Information
  • Continuous monitoring
  • Low latency bandwidth from SEA-ME-WE  4
  • Massive fiber redundancy each and every POP
  • Dedicated Infrastructure team for instant link renovation
  • Power backup at important POP
  • 24 hour Stand by vehicle to recover link renovation  
  • Maintaining Quality of Service as per client demand, and customized
  • Properly managed and delivered to client for maximum performance with minimum downtime and backed-up service

 

Customer Care

24×7 Help Desk
Hotline: +8801881010100
Telephone: +8809666747474
Email: supportmcn@outlook.com